WORDPRESS REPAIR · WP-REPAIR-04
WooCommerce Order Emails Not Sending
Customers, administrators, or both are not receiving new-order, processing, completed-order, refund, or other WooCommerce emails.
Category: WordPress Repairs
What’s happening
Customers, administrators, or both are not receiving new-order, processing, completed-order, refund, or other WooCommerce emails.
The message on the screen is only the visible part of the problem. I’ll look at WordPress, your hosting, and the pieces around them to find where it is actually failing.
You may have already tried
- Resending an order email
- Checking WooCommerce email toggles
- Changing the admin address
- Installing SMTP
Those are sensible things to try, and they may give us clues. Once the quick fixes do not work, though, making more changes at random can make the original problem harder to find. I’ll work from the evidence and check the site before changing anything.
What might be going on
- A WooCommerce email type is disabled or misaddressed
- WordPress mail delivery failure
- Template or plugin overrides
- Background tasks are delayed
- SMTP, API, or sender-domain authentication failure
These are common possibilities, not a diagnosis. Several different problems can look exactly the same from the front of the site.
What I’ll check
- WooCommerce email settings and recipients
- Order notes and scheduled actions
- Mail logs
- Template overrides and relevant plugins
- A controlled test order or resend
I’ll begin with the least disruptive checks and work outward. If I can repair the problem within this service, I’ll test it again before I finish.
What this repair includes
The standard $149 repair covers:
- One clearly defined problem
- Diagnosis and up to 90 minutes of repair work
- A backup or backup check before changes, when one is reasonably available
- Testing the part of the site that was not working
- A short explanation of what I found and what I changed
If I discover that the problem needs more time or a different kind of work, I’ll stop and talk with you before doing anything outside the $149 repair. There are no surprise charges.
What this repair doesn’t cover
Rebuilding WooCommerce templates, repairing checkout or payment processing, and managing an outside email provider are separate from this email repair.
It also does not cover malware or hacked-site cleanup, blacklist removal, major database rebuilding, a full website move, new custom code, payment disputes, or work on a site you are not authorized to manage.
What I will need from you
Most repairs require hosting access because it gives me the tools I need to diagnose and repair the problem. After I review and accept the repair, we’ll arrange a short call and get me into your hosting account.
My 1. 2. 3. process ...
- You use the intake form to tell me about the error, what has already been tried, and provide any screenshots that you think might be helpful. No payment is required.
- I will review the problem and we will arrange a short phone call. Once the repair is accepted and I have your permission to work on the site then you make the payment and I begin working on making your headache go away!
- When I’m finished, I’ll send you a short report explaining this repair. I’ll also remind you to change any passwords you shared with me.
Request this repair
Please describe exactly what is going on with your site.
Do not include any passwords.
No payment is required at this time!
Frequently asked questions
WooCommerce creates the order and sends its emails through separate processes. I will check the order settings and then trace what happened to the notification.
Possibly. Some email repairs also require access to DNS or the service that sends the mail. I will tell you exactly what is needed before we connect anything.
Not every problem can be completely fixed within this service. Sometimes the final solution belongs with the hosting company, an outside provider, abandoned software, or custom code. I will still diagnose what is happening, work to repair the problem, and explain the next steps for anything that is beyond what I can do about the issue.
Price and payment
Standard repair — $149
Purchase Note: Please pay only after we complete the intake process.