WORDPRESS REPAIR · WP-REPAIR-17
There Has Been a Critical Error on This Website
The public site, WordPress dashboard, or one section displays WordPress’s critical-error message instead of the expected page.
Category: WordPress Repairs
What’s happening
The public site, WordPress dashboard, or one section displays WordPress’s critical-error message instead of the expected page.
The message on the screen is only the visible part of the problem. I’ll look at WordPress, your hosting, and the pieces around them to find where it is actually failing.
You may have already tried
- Checking for a recovery-mode email
- Reloading the page
- Renaming a plugin folder
- Restoring an old backup without confirming the cause
Those are sensible things to try, and they may give us clues. Once the quick fixes do not work, though, making more changes at random can make the original problem harder to find. I’ll work from the evidence and check the site before changing anything.
What might be going on
- A fatal PHP error in a plugin, theme, or snippet
- Incompatible update or PHP version
- Memory exhaustion
- Missing or corrupt files
- A conflict triggered only on a specific request
These are common possibilities, not a diagnosis. Several different problems can look exactly the same from the front of the site.
What I’ll check
- WordPress recovery information
- PHP and server error logs
- Recent updates and changes
- Plugin, theme, and snippet failures
- A safe rollback or targeted correction
I’ll begin with the least disruptive checks and work outward. If I can repair the problem within this service, I’ll test it again before I finish.
What this repair includes
The standard $149 repair covers:
- One clearly defined problem
- Diagnosis and up to 90 minutes of repair work
- A backup or backup check before changes, when one is reasonably available
- Testing the part of the site that was not working
- A short explanation of what I found and what I changed
If I discover that the problem needs more time or a different kind of work, I’ll stop and talk with you before doing anything outside the $149 repair. There are no surprise charges.
What this repair doesn’t cover
Hacked-site cleanup, custom-code redevelopment, and major database rebuilding are outside this standard repair.
It also does not cover malware or hacked-site cleanup, blacklist removal, major database rebuilding, a full website move, new custom code, payment disputes, or work on a site you are not authorized to manage.
What I will need from you
Most repairs require hosting access because it gives me the tools I need to diagnose and repair the problem. After I review and accept the repair, we’ll arrange a short call and get me into your hosting account.
My 1. 2. 3. process ...
- You use the intake form to tell me about the error, what has already been tried, and provide any screenshots that you think might be helpful. No payment is required.
- I will review the problem and we will arrange a short phone call. Once the repair is accepted and I have your permission to work on the site then you make the payment and I begin working on making your headache go away!
- When I’m finished, I’ll send you a short report explaining this repair. I’ll also remind you to change any passwords you shared with me.
Request this repair
Please describe exactly what is going on with your site.
Do not include any passwords.
No payment is required at this time!
Frequently asked questions
WordPress hides the technical details from visitors for safety. The useful message is usually in the recovery email or server logs, which I will check.
Only if we can do it without breaking something else. I will confirm the likely cause and choose the safest way to restore the site.
Not every problem can be completely fixed within this service. Sometimes the final solution belongs with the hosting company, an outside provider, abandoned software, or custom code. I will still diagnose what is happening, work to repair the problem, and explain the next steps for anything that is beyond what I can do about the issue.
Price and payment
Standard repair — $149
Purchase Note: Please pay only after we complete the intake process.